| Do you warranty your products? |
We acknowledge all manufacturer warranties, as well as offer a 30 day warranty/return policy. If your product becomes defective within 30 days, please submit an RMA Request. You can view more detailed information about our return policy by CLICKING HERE, and can view the RMA Request form by logging in and CLICKING HERE.
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| How do I check my order status? |
You may view the status of your order at any time by logging into your account page, and clicking on the 'Check the status of an order' link.
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| I ordered the wrong product! Can I cancel my order? |
Yes! Log into your account page and click on the 'Cancel an order that hasn't been processed yet' link. You may ONLY cancel Pre-Processed Orders - an order which has not been sent to our suppliers for shipment. If your order has been processed, it can no longer be cancelled, and must be returned by filling out an RMA Request. Refunds are subject to a 15% restocking fee, as well as return shipping fees. The 15% restocking fee does NOT apply to RMA-Repairs (defective merchandise).
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| How do I track my order? |
You may track your order right here from our website once it has been shipped by simply logging into your account page and clicking on the 'Track your packages en route' link. You will be shown a list of orders which have been shipped (fully or partially). Select which order you wish to track, and enter the tracking numbers provided on the page into the tracking field for instant and up to the minute tracking results.
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| Who is Premium, Inc.? |
Club540.biz is owned and operated by Premium, Inc., a corporation based in Minneapolis, MN. For more information, please visit the contact page, or visit our corporate website directly at www.PremiumIncorporated.com.
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| How do I know which product size is right for me? |
Please refer to our sizing charts below:
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Uniforms, Pants and Jackets by height |
| Size: |
000 |
00 |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
| Height: |
3´1-4" |
4´1-4´4" |
4´5-4´8" |
4´9-5" |
5´1-5´4" |
5´5-5´8" |
5´9-6" |
6´1-6´4" |
6´5-6´8" |
6´9-7" |
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Foot Protectors by shoe size |
| Shoe Size: |
< 5½ |
5½-7 |
7-8½ |
8½-11 |
11-12½ |
| Foot Protector Size: |
XS |
S |
M |
L |
XL |
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Team Suits, warm ups by height |
| Height: |
3´"-3´8 |
3´8"-4´4" |
4´4"´-4´8" |
4´8"-5´1" |
5´1"-5´3" |
5´3-5´7" |
5´7-5´11" |
5´11-6´3" |
6´3-6´11" |
| Height: |
CH 08 |
CH 10 |
CH 12 |
CH 14 |
XS |
S |
M |
L |
XL |
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Shin and Forearm Guards by height |
| Circumference |
4´1-5" |
5´1-5´8" |
5´9-6´4" |
6´5-7" |
| Protector Size |
S |
M |
L |
XL |
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Head Circumference for Head Guards |
| Circumference: |
19 1/2-21 1/2" |
21 1/2-22 1/2" |
22 1/2-24" |
24" and up |
| Head Gear: |
S |
M |
L |
XL |
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Body Protectors by height |
| Height: |
4´5-5" |
5´1-5´4" |
5´5-5´8" |
5´9-6" |
6´1-6´4" |
6´5-7" |
| Protector Size: |
XS |
S |
M |
L |
XL |
XXL |
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Muay Thai Boxing Shorts by height |
| Size: |
S |
M |
L |
| Height: |
4'1-5" |
5'1-5'8" |
5'9-6" |
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| I live in the state of 'X' but when I try to checkout, my state is missing from the menu... |
For various reasons, mainly local state laws, we are not allowed to ship certain products to certain areas. If you have a product in your shopping cart that is prohibited from being shipped to a particular state or country, then that state or country will be removed from the list so you don't mistakenly order anyway. By catching the issue automatically, we eliminate the need for our staff to check every product from every order and will be able to process orders that much more quickly and efficiently. This mainly applies to nunchaku and shuriken.
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| Do you ship Internationally? |
At this time, no. The main reason is that our system is automated and since some of our suppliers ship to some International countries, and some products cannot be shipped outside the US for various reasons, it would be extremely confusing and frustrating for many customers who might have a product in their shopping cart that would prohibit International shipment, and another product that would allow for it. In order to keep the site as streamlined as possible, we need to offer a shipping method which all our suppliers acknowledge, which, at this time is UPS shipping within the United States. In the future, if we ever decide to warehouse our products here and ship them ourselves, we will indeed ship around the world.
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| I own a martial arts school/store. Do you offer wholesale accounts? |
Yes, we offer three tiers of wholesale discounts.
- 10% off (mandatory first month unless bulk buy-in), $100 minimum monthly purchase
- 15% off, $1000 minimum monthly purchase
- 20% off, $5000 minimum monthly purchase
The purchase activity in one month will determine your tier for the following month. So, in order to earn/stay in tier three, you'll need to purchase $5000 consistently, for example.
If you are interested in setting up a wholesale account with us, please email wholesale@premiumincorporated.com with a copy of your resale licence, credit card and company contact information, and setup a basic customer account on the store. Once you're approved, we'll go ahead and issue your exclusive wholesale code which you'll use on the store to get your discount.
If you have any further questions please email wholesale@premiumincorporation.com.
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