Return Policy

OBTAINING AN RMA NUMBER
You must obtain a Return Merchandise Authorization ("RMA") number within our Return or Warranty policy period. Premium, Inc. will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days within which Premium, Inc. must receive return products. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.

Click here to request an RMA. We ask that all RMA's be requested online for your convenience. Follow the instructions and leave a description of the reason you are requesting a RMA.

After logging in you will see a list of eligible orders. Only orders which have been shipped within 30 days are eligible. If selecting your only option of RMA Repair, do not later explain how you don't want this item but replace with "item X". This memo note section is to explain the defective nature or reason for return for the item(s). This is used by our Customer Support Staff. Our RMA department has a different processing screen and will not even see these notes.

WHERE TO SEND YOUR RETURNED MERCHANDISE

The address to send an RMA to is: Premium, Inc.
9097 Sycamore Ln N
Maple Grove, MN 55369
attn: RMA# (write your RMA number here)

All original equipment, components, accessories, and packaging must be returned with your item in order for Premium, Inc. to process your RMA. Missing items will incur further charges or less of a refund. In most cases, items sent in for RMA repair will be replaced with another full item set with accessories (if any). Please return all accessories.

It takes 2-5 business days for us to process and re-ship or issue refund once we receive them.

EXCHANGES

We do not exchange RMA items for different items. We replace an item only with the exact same item type. If the warranty period for a refund has not been exceeded, an RMA request for refund can be placed online and then the new item can be purchased (also online) and the RMA item will be refunded when received. You may view this as an exchange.

RESTOCKING FEE

There is a restocking fee of 15% on all returns for refund, unless waived by our Customer Support Agent. Premium, Inc. is not responsible for manufacturer defects. We are not manufacturers. We are, however, willing to replace a defective item. If a refund is requested instead of a replacement we will charge a 15% restocking fee. Why? Claiming "defective" is the easy way out of a restocking fee just because you don't want the item. If it's defective we will replace it (rma type repair).

SHIPPING COSTS

Premium, Inc. does not pay for the return shipping of defective merchandise. We are not responsible for factory defects because we are not a product manufacturer and we do not produce the products we carry (similar to a standard walk-in store). Thus Premium, Inc. will split the shipping costs with the customer. The customer agrees to pay to send the item back to Premium, Inc. and Premium, Inc. will then repair or replace the component and ship the item at no charge back to the shipping address specified in your account. If your product was damaged from shipping, and that is why you are sending it back for replacement, you are eligible to have your shipping fees waived by the shipping provider. Please contact UPS for details.